Return Policy

At TrailKitPro.com, we prioritize your satisfaction and aim to make returns and exchanges as straightforward as possible. Please review our policy for detailed information on your options.

1. Eligibility for Returns

  • Timeframe: Items can be returned within 30 days of delivery for a refund or exchange.
  • Condition: Products must be in original condition, unused, and include all original packaging, accessories, and tags. Items showing signs of use, damage, or alteration are not eligible for return.

2. How to Start a Return

  • Contact Us: Email[email protected] or call +12016894471 with your order number and details of the items you wish to return.
  • Return Authorization: Once approved, you’ll receive a Return Authorization Number (RAN) and instructions on how to proceed. Be sure to include the RAN in your return shipment.

3. Return Shipping Guidelines

  • Shipping Costs: Return shipping fees are the customer’s responsibility unless the item is defective or there was an error with your order. In these cases, we will issue a prepaid shipping label.
  • Secure Packaging: Ensure items are packaged securely to prevent damage during shipping. We recommend using a trackable shipping method to monitor your return, as we cannot be held responsible for lost packages.

4. Refunds and Exchanges

  • Refunds: Once your return is received and inspected, refunds are processed within 7-10 business days. Refunds are issued to the original payment method, excluding shipping fees.
  • Exchanges: If you wish to exchange an item, include this request when you contact us. We will ship the replacement item once the returned item has been received and approved.

5. Defective or Incorrect Items

  • Damaged or Defective Products: Contact us immediately if your item arrives damaged or defective. We will provide a replacement, repair, or refund at no additional cost.
  • Incorrect Orders: If you receive the wrong item, notify us within 7 days. We’ll guide you on returning the incorrect item and ensure the correct one is sent promptly.

6. Items That Cannot Be Returned

  • Final Sale Items: Products labeled as “Final Sale” are non-returnable and non-exchangeable.
  • Custom or Personalized Items: Customized items cannot be returned unless they are defective or an error was made in customization.

7. Need Help?

If you have questions or need assistance with your return, please reach out to us:

At TrailKitPro.com, we’re here to support your journey with exceptional service and quality products. Thank you for choosing us as your trusted partner for survival gear!